Headline: Rachel Wohl, Executive Director of Mediation and Conflict Resolution Office (MACRO)
www.marylandmacro.org

Segment 1: Rachel Wohl. On this edition of the Doug Noll show, we have Rachel Wohl. Rachel began her personal journey by mediating as a lawyer. She wanted to make a career doing mediation so she changed gears. She needed to take the same process she had learned in mediation and applied it to MACRO’s mission: To collaborate with stakeholders statewide to develop, improve, and expand high quality alternative dispute resolution (ADR) services in courts, communities, criminal and juvenile justice programs, state and local government agencies, schools and universities, and for the general public. MACRO pursues its mission by (1) providing grants and technical assistance to courts and mediation and conflict resolution programs, (2) coordinating a mediator excellence program that helps practitioners to hone their skills and improve the quality of their practice, (3) helping to raise the public’s awareness and use of ADR options while serving as a resource for people and groups in conflict, (4) conducting research and evaluation, and (5) working to advance the conflict resolution field and keeping Maryland at the forefront as the field evolves.

Learn more about her personal journey in this segment.

Segment 2: Meditation helping Mediation. In 1993, Rachel began meditating which began as a spiritual practice. This led to a mindfulness practice. She went to IA and did a week long course with Len Risken. Len’s other teacher discontinued the practice and Rachel was asked to teach with him. During this time, they really focused on “Taking stock “ while mediating and check in where they are during the mediation process. She has been teaching with Len for 10 years. Listen here to hear how this helps the successs of her mediation practice.

Segment 3: Mediators beyond borders. Rachel got together with Ken Cloak and a group of people wanting to create mediation over seas. This was based on a dream instead of sending bombs and weapons around the world, we should be sending mediators around the world. The organization began in 2006. The organization has grown and is doing extraordinary work. The Israel project is very near to her heart. Mediation beyond borders was invited by a leader in a special community in Israel. He wanted the group to review his curriculum by working with Arab and Jewish co-mediators to help with disputes (small claim). Listen to this segment to learn how this organization helped create conflict resolution in Israel and it’s communities.

Segment 4: ABA Task Force. Rachel is the Co-Chair of the ABAThe task force. This task force included a group of mediators that decided to do focus groups in 9 cities of high end litigators that were taking upward of 30 cases to mediation. Listen to what the Task Force learned and how they were able to help litigators and their clients.

Click the link to hear this interview now http://wsradio.com/110614-story-peace-maker-business-life/.

Todd Miller, Author of Border Patrol Nation

http://toddwmiller.wordpress.com/

 
Segment 1: Todd Miller. Todd Miller has researched and written about U.S.-Mexican border issues for more than 15 years. He has worked on both sides of the border for BorderLinks in Tucson, Arizona, and Witness for Peace in Oaxaca, Mexico. Between Tucson and the Buffalo/Niagara Falls region of New York State where he grew up, Todd has spent the majority of my life close to the U.S. international boundary, south and north. His work has appeared in the New York Times, Tom Dispatch, Mother Jones, The Nation, CounterPunch, Upside Down World, The Providence Journal, Guernica, Al Jazeera English, NACLA Report on the Americas, and Common Dreams, among other places. Todd writes on border and immigration issues for NACLA Report on the Americas and its blog “Border Wars”. Todd’s first book, Border Patrol Nation: Dispatches from the Front Lines of Homeland Security, has just come out.

Todd’s personal journey was influenced by his grandparents who frequented Mexico. This inspired him to move to Mexico as a young adult learning the culture and emmersed himself in the language. The more important lesson he learned was by living outside the country, he began to get the perspective from outside the borders. This jarred into his soul and led him to move to Tucson and has been working on border issues in many capacities (non-profit). He was able to witness the changes on the border and on the border lands.

Doug and Todd discuss why this concern of border control for the US.

Segement 2: Unaccompanied Minors. The children have swamped the immigration courts recently. The cause of this is the recent spike in gang and drug related violence in Central America and children fleeing. To prevent Central America from coming in to Mexico is the State of Mexico is building border controls to prevent Central Americans from coming into Mexico. US dollars help fund the border deficiencies. This segment delves into the causes and the attempt to manage the influx for migrants coming into Mexico and the States.

Segment 3: Free trade agreement. We have seen it for many decades. Mexicans coming into the states to work and send money to their families in Mexico. This has been found to help the economy in Mexico but has hurt small farmers in Mexico because the farmers north have flourished with labor help. Many small towns in Mexico have turned into ghostowns because the dependence from the money flow from the states in the north has had a negative effect on these people.

Todd gets more detailed about the Mexican Government and the citizens who live there.

Segment 4: Borderline. In Todd’s writings, he is critical and concerned about the build up of customs and the border. From 1994 to present border patrol has been explosive compared to we had before. Even up to the early 1990, it was an after thought with about 4000 agents. It was not given the importance that is given now. In this segment, Todd gets more detailed on the border patrol nation.

To here this interview, please click http://wsradio.com/101614-border-patrol-nation/ .

Segment 1: Ralph Kilmann.   In this edition of the Doug Noll show, we have Ralph H. Kilmann, Ph.D., CEO and Senior Consultant at Kilmann Diagnostics (KD) in Newport Coast, California. In this capacity, he creates as well as publishes all of KD's online courses and assessment tools on conflict management and change management. Formerly, he was the George H. Love Professor of Organization and Management at the Katz School of Business, University of Pittsburgh—which was his professional home for thirty years. He earned both his B.S. in graphic arts management and M.S. in industrial administration from Carnegie Mellon University (1970) and a Ph.D. degree in the behavioral sciences in management from the University of California, Los Angeles (1972).

Ralph is an internationally recognized authority on systems change. He has consulted for numerous corporations throughout the United States and Europe, including AT&T, IBM, Ford, General Electric, Lockheed, Olivetti, Philips, TRW, Wolseley, and Xerox. He has also consulted for numerous health-care, financial, and government organizations, including the U.S. Bureau of the Census and the Office of the President. His professional biography is profiled in Who's Who in America and Who's Who in the World.

If you can measure it, it must be important. That is a phrase that has stuck with Ralph Kilmann and helped him co-develop the Thomas Kilmann Inventory (1974). The Thomas Kilmann Inventory (also known as TKI) is an instrument of assessment or a self report assessment of 30 items based on choices. Ralph touches on 5 modes during conflict resolution:

Competing
 Collaborating (works under certain circumstances)
 Compromise
 Avoiding
 Accommodating

Collaborating is the ultimate goal in conflict resolution. To collaborate, you need trust. If you have trust, time and culture very important for the success of collaborating. Listen to segment 1 for more details

Segment 2: Distributive Dimension vs. Integrative Dimension. In this segment, Doug and Ralph continue to speak about TKI. In conflict, trust is often broken down. What does one do when there is no trust? What style should be used? What Ralph has found is by showing TKI to people, Distributive Dimension (Competitive, Accommodating, Collaborating) can create a successful dialogue. The other dimension is compromise and collaborating called Integrative dimension. With this dimension, more people get their needs met. Listen to this segment to learn the differences and how you may implement in your conflict resolution goals.

Segment 3: The Power of the System. Most of his work has been on organizational change. He has worked on cultural and reward systems to help corporations with conflict resolutions. In this segment, Ralph shares with Doug and the audience about the Power of the System.

Segment 4: TKI and Corporations. In this segment, Ralph continues a success story about a company in Spain that had great success by using the TKI theory. This was a company that would not hear the voices of the employees. The CEO interpreted the dialogue different than what was being expressed thus not listening. The power would have to be shared in time and with the TKI theory, this helped the success of the company. Over a period of time, the employees became more assertive and more cooperative.

Ralph also sheds light on the ego and the soul that needs to be paid attention to be effective and generate trust in conflict resolution/relationships.

To listen to his interview, please click http://wsradio.com/100214-kilmann-diagnostics-integrating-wisdom-conflict-management/.

Segment 1: Don Philbin
On this edition of the Doug Noll show, we have guest Don Philbin. Don Philbin, J.D., M.B.A., LL.M., is an AV-rated attorney-mediator and president of Picture It Settled®, a software company that develops predictive analytics for negotiation based upon deep data from thousands of litigated cases.After litigating commercial cases, forging business deals and case resolutions as general counsel and president of technology companies, and mediating hundreds of individual and collective cases in a wide variety of substantive areas, Don observed that the rhythm of the negotiation dance was predictable. So he collected data on thousands of cases from lawyers, companies, mediators, and other sources. Studying the patterns in two dimensions (money and time), he developed Picture It Settled. Using neural networks, predictive modeling, and genetic algorithms, Don, with considerable assistance from scientists at Southwest Research Institute®, isolated trends across groups of similar negotiations and trends that develop within particular negotiations. Now Picture It Settled® web-based software and its mobile app help negotiators optimize their concession strategies and predict where a round will end.

In this segment, Don Philbin shares his fascinating journey and how he created Picture it Settled

Segment 2: Anchoring
Who should make the first move in a negotiation and anchoring? In this segment, we see both sides concern with the “first move” and see the pros and cons of wait and see or bite first.

Segment 3: Negotiation
Doug and Don touch on predictability with negotiation behavior based on the data and more about the concept behind Picture it Settled.

Segment 4: Israeli Judges
In this segment, Doug and Don talk about mediation and middle muddle. It’s a part of the day that you wonder what is going to happen in the negotiation process. The process is divided in to 3 parts: Opening, Anchoring and Close. A very interesting study done of Israeli judges is shared in this segment that makes is more likely that someone gets probation.

Click here to here the entire interview http://wsradio.com/092514-don-philbin-science-making-decisions-predictive-analytics/.

Segment 1: Tammy Lenski. On this edition of the Doug Noll Show, we are speaking with Tammy Lenski. Since founding my New Hampshire-based conflict resolution firm Myriaccord LLC in 1997, Tammy Lenski has guided thousands of organizations, couples, and individuals worldwide as an executive coach, speaker, master mediator, educator, and author.
A member of the Academy of Advanced Practitioners in the Association for Conflict Resolution, in 2012 she has received the Association’s Mary Parker Follett Award for innovative and pioneering work in the conflict resolution field.
Tammy began her career in higher education, serving as a dean and VP, then later as a founding faculty member of the world’s first master’s degree in mediation, now housed at Champlain College. In addition to my full-time conflict resolution work, I still occasionally teach graduate courses in conflict resolution and negotiation.
She is he author of The Conflict Pivot, released in 2014, and the award-winning Making Mediation Your Day Job. And she’s been blogging about conflict resolution since 2002, with an archive of 1,000 conflict resolution articles.
In this segment, Tammy and Doug talk about her very interesting journey in regards her conflict resolutions expertise and the many different paths the went down to find her purpose.

Segment 2: Workplace Conflict. In this segment, Tammy shares with us her theories around conflict and mediation. Tammy’s dominant theories really show up with her work when resolving workplace conflict. She believes that people may be acting a certain way not because of their core personalities but the outside influences that make them behave a certain way that is seen by others as unacceptable.

Segment 3: Conflict Hooks. Tammy discusses her first concept are: conflict hooks. We all have atleast one of these hooks. Which one do you have? Learn more in this segment.

Segment 4: Conflict Pivoting. Her Second concept is Conflict Pivot. Once you are hooked, there is a way to manage that hook with conflict pivot. Pivot helps you change the direction your are focusing on to achieve the best results. There are 3 pivots and she share these in depth in our final segment.

To listen to the interview, please click http://wsradio.com/091814-tammy-lenski-tame-inner-lizzard/

Segment 1: George Simon. On this edition of The Doug Noll Show , we are speaking with Dr. George Simon. Dr. George Simon is the leading expert on manipulators and other disturbed characters. He knows how they push your buttons and get the better of you and why despite all the thing you've tried, nothing seems to work. Dr. Simon is not only an author, but a public speaker, consultant, professional trainer, and composer who has appeared on numerous national, regional and local television and radio programs. His first book In Sheep's Clothing: Understanding and Dealing with Manipulative People© is an international bestseller, published in several foreign languages, and nearing 20 years in print. It consistently draws laudatory reviews from readers who want to understand the difficult people in their lives and deal with them more effectively. A recently revised edition of this landmark book was released by Parkhurst Brothers Publishers in 2010.

Dr. Simon believes firmly in the vital inter-relationship between freedom and personal responsiblity, and is deeply concerned about the character crisis plaguing western civilizations and eroding the greatness of America. His second book, Character Disturbance, also published by Parkhurst Brothers, has also become a bestseller and is available at your local book store.

Dr. George Simon starts the show off by sharing with us on his personal journey. He started his journey as a clinical practitioner dealing with 2 types of people in regards to character disturbances. The first kind are victims in relationships with people that had character disturbances and the second kind are those with the character disturbances. Dr. Simon defines character disturbance and distinguishes the victim and the inflictor or person who has the character disturbance.

Segment 2: Character Disturbances. In this segment, Dr. Simon talks more about people needing to work in becoming acculturated 365 day, 24 hours a day. This is the job of parents at the time of early childhood. The overall culture has gotten to the point that it pays a lot of attention to and awards disturbed character behavior. The other important part is a lot of young people do not have the guidance that they need for various reasons. They do not get the guidance they need to develop a sound and stable character. Character is no longer cool but we need to make it relevant and a topic of discussion. It is an overlooked trait that needs to be brought back.

Segment 3: Tolerate and Mediate. What do we do when we run into people with character disturbances? In this segment, Dr. Simon gives us some insight on how to tolerate and mediate the disturbed behaviors by not enabling but helping managing these personality traits so the communication is improved and more successful.

Segment 4: The Judah Syndrome. In this segment, Dr. Simon shares more about his third book called the Judah Syndrome.

To listen to this interview, please visit http://wsradio.com/091114-dr-george-simon-internationally-recognized-manipulation-expert/

Segment 1: Rafia Zakaria.  On this edition of The Doug Noll Show we’re speaking with attorney, author and human rights advocate Rafia Zakaria. Rafia is a regular columnist for a number of publications and also serves on the Board of Amnesty International USA as the first Pakistani American woman ever to do so. 

Rafia is originally from Karachi, Pakistan, which is one of the world’s largest cities. She came to the U.S. in the late 1990’s to attend college, then law school, and ultimately did graduate work in political philosophy. Her journey was unusual in the sense that half of her life was spent in Pakistan and the other half has been in the United States. Rafia has a sense of dual consciousness having lived in two societies. She never thought her country of origin would be at war with the country in which she now lives.

Pakistan has many different ethic groups. When Rafia speaks about Pakistan to an American audience she always emphasizes its geographical location. It’s a small country encroached by big countries. To understand Pakistan’s national psyche, you have to remember that they have a hostile India on one border, Iran on another side, a third border with China, and then another border with US NATO forces. As a country, Pakistan feels threatened, which is very much felt as a child growing up there. There’s a constant shadow of war.

Segment 2: The Partition of India.  Pakistan has clearly suffered at the hands of European Imperialism. The demarcation of the border between Pakistan and India has played a huge role in their history. The Partition of India was the largest movement of humans in modern history. Millions of people moved, there were many deaths and lost families. The people who came to Pakistan had lived in their own communities for centuries. They had no reference point for what migration would feel like and how to set up new communities. On the other hand, the Pakistani people found themselves surrounded by strangers from another country. In many ways Partition defines Pakistan’s current issues and discord. 

Segment 3: Culture and Religion are Intermingled.  Pakistan’s culture and religion are intermingled as well as heavily patriarchal, which has been a constant cause of strife. The challenge that Pakistani women face is to discern what is “cultural” and what is “religious.” Women’s perspectives were often left out of religious texts, but change in this respect is often met with tremendous opposition.

Segment 4: Two Power Contenders.  The schism between Shia and Sunni doctrine is becoming a focal point in terms of politics and violence. There are two power contenders in the Middle East: Saudi Arabia and Iran. Rafia grew up with Sunni and Shia living peacefully with each other, celebrating holidays together, worshiping in the same mosques. When the U.S. pulled out of the region, there was an aid vacuum created, and the Saudies funded thousands of religious groups in Pakistan. This is turn declared Shia as Pakistan’s heritage. This is a division that has been poked and prodded and revitalized continually in the modern era by one of the biggest U.S. allies, Saudi Arabia.

To listen to the entire interview, CLICK HERE or visit http://wsradio.com/090414-rafia-zakaria-author-attorney-human-rights-activist/.

Segment 1: BalancedCoaching.com.  On this edition of The Doug Noll Show we are speaking with Merle Rockwell and Ed Modell, founders of Balanced Coaching (www.balancedcoaching.com). Merle and Ed became mediators before mediation and coaching became mainstream. They are located in Maryland, which has long been a leader within the United States, and even the world, in regards to mediation.

Merle was always been drawn to trying to help people work together more effectively. She began her mediation career by taking classes and then organizing a grass-roots conflict resolution center. As founding director of the Conflict Resolution Center of Montgomery County, Merle built a non-profit in Maryland specializing in conflict management training.

Ed was a lawyer by trade but wanted to find his true calling, so to speak. He spoke with a career counselor who suggested mediation, and ultimately made the jump from law to mediation in 2002.

Segment 2: Conflict is Always Around Us.  In 2003 Ed was invited to sit in on a coaching class at a University and fell in love with the idea of coaching. He had spent 30 years asking questions as a lawyer, and it dawned on him that asking probing questions and participating in active listening is a skill that could be translated easily to a career as a coach and mediator.

Conflict is always going to be around us. How we deal with it is the key. Merle and Ed teach people the skills necessary to manage anger effectively and turn conflict into a productive effort instead of a destructive one. Neither or Ed or Merle have a fear of conflict, which has helped them in their careers. Blending coaching and mediation was a natural fit.

Segment 3: Keep It Simple, Make It Useful.  Merle and Ed work together to train mediators to be conflict management coaches. They recently did a 2-day training seminar with follow-up, refresher courses, and mentoring. Their philosophy is to keep it simple, make it useful.

Segment 4: Call It Courageous.  Their business is growing, mostly through word of mouth. One of the things they recognized long ago is that the word “mediation” is a turn-off for some people, so instead of calling it “difficult”, they call it “courageous.” Success has everything to do with the language that is used when they introduce the process and how they articulate the possibilities and the energy surrounding the process. There are great opportunities for people getting into mediation and coaching these days. There are now programs in prestigious universities and colleges, and a possibility of making a good living while doing something you love. To find out more about Merle and Ed’s work, please visit www.balancedcoaching.com. 

To listen to the entire interview, CLICK HERE or visit http://wsradio.com/082814-making-difference-peace-peace-merle-rockwell-ed-modell/.

Segment 1: Conflict Management Coaching.  On this edition of The Doug Noll Show we are speaking with lawyer, mediator, certified coach and former social worker Cinnie Noble. Cinnie is the founder of CinergyCoaching.com, a business focused on Conflict Management Coaching. Cinnie’s journey started as a social worker, working with people with disabilities. She started the first travel agency in Canada for people with disabilities, which taught her how to be a business owner and an advocate, and eventually led her to law school. In law school she began looking at conflict in a different way. Cinnie studied Family Law and ultimately found herself in mediation in the late 1980’s when it was a relatively new field. She became interested in studying how people learned conflict management and dealt with conflicts within the workplace, and eventually started her Conflict Management Coaching business.

Segment 2: Conflict Intelligence.  What is Conflict Management Coaching? It is a one-on-one process for helping people strengthen their ability to engage in conflict. It might be used before, during or after the conflict. The goal is to develop conflict intelligence and more proficiency in dealing with conflict. Her clients know what their habits are and what they’re trying to shift. The coaching is used to help people get underneath the emotions and ask, What’s triggering it? What’s behind it? How can we regulate he emotion and deal with the conflict in a healthy way? 

Segment 3: The Importance of Self-Reflection.  In mediation training there is very little that teaches us how to manage strong emotions. Cinnie often helps mediators who are suffering from fatigue and burn-out. In general, many of the lawyers and mediators who come to Cinnie for help have not been trained in being self-reflective and doing enough work exploring their own personal views and triggers. She would love to see ongoing coaching in mediation training centered around emotional intelligence. 

Segment 4: Practice, Theory, and Science.  So how does one go about becoming a conflict coach? Cinnie does a few online tele-seminars and webinars every year for folks all over the world. The candidates get coached through the training process and get certified. Cinnie’s book includes coaching principles, conflict management principles, and neuroscience principles. (Practice, theory, and the science behind it.) To learn more about Cinnie’s work, please visit her website: http://www.cinergycoaching.com/.

To listen to the entire interview, please CLICK HERE or visit http://wsradio.com/081414-cinergy-coaching-peacemaking-one-person-time/.

Segment 1: A Deeper, More Meaningful Relationship with the Public Sphere.  On this edition of The Doug Noll Show we speak with internationally acclaimed spiritual author and lecturer Marianne Williamson. Marianne recently threw herself into the political ring with a bid for Congress. She tells us it was exhilarating, challenging, and intense. She "made every rookie mistake in the book," but it confirmed her belief that people really do wish for a deeper, more open relationship with the public sphere. She felt heard during her campaign. Although she did not win, she is very proud of her campaign. She is not in denial about what she didn’t achieve, but also not in denial about what she did achieve.

During her campaign, among other topics she spoke about getting money out of politics, that we have become a legalized system of bribery and corruption, income inequality, that 1 in 5 American children live in poverty, and that Americans have the highest mass incarceration numbers in the world.

Segment 2: Church and State.  One of the hurdles she had to deal with in her bid for congress was the caricature of spirituality. In truth, the spiritual communities of this county have been the foundation of our greatest social justice movements. The Abolitionist Movement arose from the Quakers, as did the Women’s Suffrage movement. The Civil Rights Movement came from the Southern Christian Leadership conference. There is real confusion by what the separation of church and state means. It was never meant to suppress the spiritual conversation. It was meant to protect the government from undue influence from religious institutions as well as protect the practice of spirituality beliefs from government. Spirituality is simply the path of love. It’s the base of the conversation about poverty and incarceration, as those are issues of human suffering. Where is the conversation of the heart? Of consciousness? 

Segment 3: The Greatest Gift.  The greatest gift that we can give is to recognize the innocence in all people. At the deepest level we are one. Marianne’s latest book is called A Year of Miracles. She defines a miracle as a shift in perception. More and more people are beginning to understand that thought and consciousness determines our feelings, our behavior and what happens in our lives. What role does the expansion of consciousness play in creating a world that is sustainable? If you begin to behave in ways that are maladaptive for the survival of the species, it will do one of two things: mutate and change, or go extinct. It is arrogant to believe that does not apply to the human race. We fight too much, and with weapons of mass destruction. In international and political relations, as well as personal relations, it’s not about thinking about how to change other people so much as it is about monitoring your own behavior. In what ways are we genuinely peacemakers? We need to look at our own mistakes and our own aggression and recognize the ways in which we ourselves have created situations that made it easier for psychotic forces to come forth.

Segment 4: A Transformational Campaign.  Marianne’s campaign showed her that we CAN have a deeper political conversation. That’s the path to change. She wants people to see what a transformational campaign looks like. We need to become more savvy; it’s the direction the country is going to go. Deep down Marianne believes that Americans are decent people, great people, that we have a conscience. To learn more about Marianne and her projects, please visit http://www.marianne.com/.