Segment 1: Conflict Management Coaching. On this edition of The Doug Noll Show we are speaking with lawyer, mediator, certified coach and former social worker Cinnie Noble. Cinnie is the founder of CinergyCoaching.com, a business focused on Conflict Management Coaching. Cinnie’s journey started as a social worker, working with people with disabilities. She started the first travel agency in Canada for people with disabilities, which taught her how to be a business owner and an advocate, and eventually led her to law school. In law school she began looking at conflict in a different way. Cinnie studied Family Law and ultimately found herself in mediation in the late 1980’s when it was a relatively new field. She became interested in studying how people learned conflict management and dealt with conflicts within the workplace, and eventually started her Conflict Management Coaching business.
Segment 2: Conflict Intelligence. What is Conflict Management Coaching? It is a one-on-one process for helping people strengthen their ability to engage in conflict. It might be used before, during or after the conflict. The goal is to develop conflict intelligence and more proficiency in dealing with conflict. Her clients know what their habits are and what they’re trying to shift. The coaching is used to help people get underneath the emotions and ask, What’s triggering it? What’s behind it? How can we regulate he emotion and deal with the conflict in a healthy way?
Segment 3: The Importance of Self-Reflection. In mediation training there is very little that teaches us how to manage strong emotions. Cinnie often helps mediators who are suffering from fatigue and burn-out. In general, many of the lawyers and mediators who come to Cinnie for help have not been trained in being self-reflective and doing enough work exploring their own personal views and triggers. She would love to see ongoing coaching in mediation training centered around emotional intelligence.
Segment 4: Practice, Theory, and Science. So how does one go about becoming a conflict coach? Cinnie does a few online tele-seminars and webinars every year for folks all over the world. The candidates get coached through the training process and get certified. Cinnie’s book includes coaching principles, conflict management principles, and neuroscience principles. (Practice, theory, and the science behind it.) To learn more about Cinnie’s work, please visit her website: http://www.cinergycoaching.com/.
To listen to the entire interview, please CLICK HERE or visit http://wsradio.com/081414-cinergy-coaching-peacemaking-one-person-time/.