Segment 1 – Biography and Journey
On this edition of the Doug Noll Show, we have with us Joanna Kalowski. Ms. Kalowski holds a Bachelor of Arts degree with honors from Sydney University as well as a Diploma of Education. She is a mediator, facilitator and judicial educator, previously director of JOK Pty Ltd, a management consultancy specializing in dispute resolution, cross-cultural communication and organizational development. In her thirty years as a mediator, Joanna has run workshops in Australia, New Zealand, Singapore, Thailand, Hong Kong and India and more recently in Italy, Germany, England, Denmark, Spain, Portugal, Switzerland and France, including a 2005 three-day summer school in Mallorca for the Centre de Mediation de Paris, conducted in French, her second language.
Joanna has mediated or facilitated over 300 matters: indigenous land claims, environmental matters, community involvement in public infrastructure projects, commercial, industrial and academic disputes.
Joanna shares with us her amazing journey that brought her to the rewarding career of mediation.
Segment 2 – Cultural Priming
Dealing with people in diverse cultures can certainly create different challenges. In this segment, Joanna and Doug discuss the importance of empathy and the understanding of emotions in a mediated setting for a good outcome.
Segment 3 – Wins and losses
In this segment, Joanna share with us stories of her wins and losses in mediation. They are not all successful and it is important to understand and learn from these losses.
Segment 4 – The Future of Mediators
As the experienced mediators come to the close of their careers, what’s to happen and be pathed for the young generation to take this amazing knowledge to be carried on? In this segment, Joanna shares her idea of taking young mediators from workshops she sees potential in and help develop them.
To listen to this fantastic show, please click http://wsradio.com/082715-cross-cultural-communicators/ .